5 Easy Steps to Enhancing Your Security Guard Service
What we have found is that most security guard companies are capable of providing the support that property managers want, but too often do not due to a lack of continuing quality management procedures.
Safety guard companies are unlike any seller that a home manager usually hires. If you hire a painter, you are able to see whether or not they are doing their tasks by looking at the walls. However, when you hire a security guard business, how often can you determine whether the protector organization is performing their job which includes running background checks and drug screenings, providing good training to your guards, and effectively tracking and supervising your guards. In the majority of instances they probably are, but it’s important to implement a method of verification and quality management to ensure that issues connected with the lack of doing these tasks do not start to occur.
In this guide we will talk five (5) simple actions to improving your safety guard service and achieving what you imagine as your ideal keyholding.
Screen Your Guards Qualifications
In many states, guards are mandated to have a specified level of training before they can start working as security guards. If your state is one of those states, ensure that your security guard organization is compliant.
If you are in a state where there are no state requirements for shield certificate, then inquire into the sort of training that is being provided by your security company and ask yourself does it seem adequate.
It is also the security guard company performing background and drug screenings on all of your defenses until they send them to your property? If they are, they should be providing you with verifications. Otherwise, why?
Another superb method to display whether the protector is a good fit for your property is to conduct a short”interview” to get a sense of the guard and also to describe your expectations. This first dialogue will tell you a lot on what to expect from this guard and it provides you a chance to request another guard if you feel that it is essential.
Assess Guard Training
Though most security guard companies have a very thorough orientation that introduces each guard to the business itself, in many cases the shield’s orientation to his delegated property is not quite as complete. We predict the orientation to the delegated property”Site Specific Training”. Find out what your site specific training looks like:
• Does it occur at your property?
• Who does the training?
• Just how long is each officer educated?
• Just how long does the security company double bank? (Double banking is the process of experiencing a seasoned guard working in precisely the same time as the new guard.)
Determine the response to every one of these questions and be certain that they fit with what you feel is adequate. You should even think about sitting in on your safety guard business’s orientation and also your site special training to acquire an understanding of what goes on preparing a guard to operate in your property.
Protect supervision is one of the main factors of good security guard support. When security companies provide poor supervision, there is not enough emphasis placed on preventing mistakes, problems, and complaints. Lack of supervision also removes the opportunity for the protector to understand and better understand their duties. If the guards aren’t being supervised, they start to feel that their work is not important and they start to find themselves as not as a part of the security group. When guards do not feel as part of your group it typically leads to unacceptable practices like unprofessional behaviour, tardiness, and even theft.
Depending on the arrangement of your contract, on-site supervisors may not be included. If your contract does not demand onsite oversight, how does your security guard company remotely oversee its defenses? Outside the normal security company field manager spot checks, the two methods of remote supervision that prove most effective are: Officer Tour Tracking Systems Officer Check-Ins
If your guards must make rounds of your property, then a method for tracking them while on duty is essential. Officer Tour Tracking Systems offer a remote means of tracking the guards while they are on your property. These tracking systems allow the security guard business to monitor the time and log the action of these guards while they are making rounds to various areas on your property. Many Officer Tour Tracking Systems can create reports that enable the safety guard company to quickly acquire an understanding of whether the protector is making rounds. The property manager also needs to be given with an updated version of those reports. Producers of these systems comprise Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we’ve found that using a method for guards to check in regularly with the safety guard company provides a method of earning certain that each guard is secure and alert. Using guards check-in regularly with the safety guard business, at least every 30 minutes, guards feel that their security is important and that being awake and attentive is also an important part of their job.
Expand Your Guards
After hours inspections of your guards are always good ways of finding out just what is occurring with your safety while you aren’t there. Through these inspections, be sure that you ask your safety guards questions about their duties and responsibilities to ensure that they know their tasks. In fact, we suggest having your safety guards audited regularly, officially (i.e. post inspection) and informally (i.e. secret shopped) with a licensed security adviser as part of your continuing security program.
Businesses like Asymmetric Strategies offer a free service aimed at doing exactly that. Bear in mind, when selecting a security adviser be sure that the adviser is not actually a security guard business. If that’s the case, your audit is guaranteed to develop issues with your existing security guard business.